Frequently Asked Questions

What types of carpets do you clean?
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We clean all types of carpets including wool, synthetic, Berber, and oriental rugs.

Do you offer same-day carpet cleaning services?
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Yes, we specialize in providing same-day carpet cleaning services for our clients in Southport.

How can I book a same-day carpet cleaning appointment?
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You can book an appointment by calling our customer service or through our online booking system.

What cleaning methods do you use?
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We use a variety of cleaning methods including steam cleaning, dry cleaning, and shampooing to ensure the best results for your carpets.

Are your cleaning products safe for children and pets?
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Yes, all our cleaning products are eco-friendly and safe for both children and pets.

How long will it take for my carpets to dry?
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Drying times vary based on the cleaning method used, but typically carpets dry within 2-6 hours.

Can you remove tough stains and odors?
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Yes, we have specialized treatments to effectively remove tough stains and lingering odors from your carpets.

Do you offer commercial carpet cleaning services?
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Yes, we provide both residential and commercial carpet cleaning services.

How often should I have my carpets professionally cleaned?
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We recommend professional cleaning at least once a year, or more frequently for high-traffic areas.

Are your technicians certified?
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Yes, our technicians are fully trained and certified in carpet cleaning techniques.

Do you provide free estimates?
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Yes, we offer free, no-obligation estimates for all our carpet cleaning services.

What areas do you serve in Southport?
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We serve all areas within Southport and its surrounding suburbs.

Is there a satisfaction guarantee?
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Yes, we offer a 100% satisfaction guarantee on all our carpet cleaning services.

Can you clean carpets in high-rise buildings?
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Yes, we have the necessary equipment and expertise to clean carpets in high-rise buildings.

Do you move furniture when cleaning carpets?
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Yes, we carefully move and replace furniture as needed during the cleaning process.

What should I do to prepare for the carpet cleaning?
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Please remove any fragile items and ensure easy access to the areas to be cleaned.

How long does a typical carpet cleaning appointment take?
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Most appointments take between 1-2 hours, depending on the size and condition of the carpets.

Can you clean carpets that have been damaged by water?
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Yes, we offer specialized water damage restoration services for carpets.

Do you offer any discounts or promotions?
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Yes, we periodically offer discounts and promotions. Check our website or contact us for current offers.

What payment methods do you accept?
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We accept various payment methods including cash, credit/debit cards, and online payments.

Do you clean upholstery as well?
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Yes, we offer comprehensive upholstery cleaning services in addition to carpet cleaning.

Can you clean carpets in rental properties?
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Yes, we provide end-of-lease carpet cleaning services for rental properties.

Is there a minimum charge for your services?
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Yes, there is a minimum charge based on the area and scope of the cleaning required.

What happens if I need to cancel or reschedule my appointment?
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Please contact us as soon as possible if you need to cancel or reschedule, and we’ll accommodate your needs.

How do I contact you for more information or to book a service?
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You can contact us via phone, email, or through our website’s contact form for more information or to schedule a service.